Refund Policy
Mandatory rights remain
This policy explains Seat Circle operations and does not limit mandatory withdrawal, defective-service, non-performance or other consumer rights. Pre-information or a checkbox is not a waiver.
User cancellation and cutoff
The weekly window closes Wednesday at 23:59. Before then the participation entitlement is fully restored. Afterwards automatic restoration is not guaranteed because organisation may have started; transfer or refund is assessed under performance status and mandatory law.
Not approved or no table
If we take payment but do not approve you or cannot place you at an eligible table, we provide a full monetary refund. If participation is insufficient, we first offer the next eligible cycle; you may request a full refund if you do not want to wait or the next cycle also fails.
Our cancellation, postponement and force majeure
If we cancel/postpone or an external event prevents performance, we offer a new date, restored entitlement or monetary refund as required. Mandatory consumer choices remain.
No-show and monthly membership
An unreported absence from a completed arrangement consumes that credit; compelling circumstances are reviewed in good faith. Monthly cancellation takes effect at period end and prevents the next renewal. Completed periods are not automatically prorated unless applicable law requires it.
Method and request
Approved refunds are returned through Stripe to the same method; bank posting time varies. Contact [email protected] with plan/date/reference, but never send your card number.